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First Contact Resolution (FCR) refers to the ability of a customer service team to resolve a customer’s issue or inquiry on the first attempt….
Building a video chat application can be a challenging but rewarding project. Here are some steps you can follow to create your own video…
Finding highly skilled technology talent, can be a time-consuming and costly process, especially when you are just starting out. However, there are several strategies…
It is bad for people to have to wait a long time for customer service, before getting any help with their problems. The average…